Website: https://sharmaoilexpeller.in

At Sharma Oil Expeller, we are committed to delivering high-quality oil machines, cold press oil machines, oil expellers, oil filter presses, flour mills, pulverizer machines, rice mills, and other machinery safely and efficiently to our customers across India.

Please read our shipping policy carefully to understand our order processing, dispatch timelines, delivery procedures, and shipping terms.

1. Factory Address

All products are dispatched from our manufacturing facility located at:

Sharma Oil Expeller
84/129, Karwalo Nagar,
Near Anwarganj Railway Station,
Kanpur, Uttar Pradesh – 208003,
India.

2. Order Processing and Dispatch Time

Orders are processed after successful payment confirmation or order confirmation, as applicable.
Our standard dispatch time is 3 to 5 working days from our factory.
Dispatch time may vary depending on product availability, machine manufacturing requirements, customization, and order quantity.
For customized or special machinery orders, additional manufacturing time may be required.
Customers will be informed if there is any significant delay in dispatch.

Important: The 3–5 working days mentioned above refer to the time required to process and dispatch the order from our factory. This is not the guaranteed delivery time at the customer’s address.

3. Delivery Time

After dispatch, the actual delivery time depends on the customer’s location, transport company, courier partner, and other logistical conditions.

Delivery timelines may vary for:

Local and nearby deliveries.
Interstate deliveries.
Remote and rural locations.
Heavy machinery and bulk orders.

Customers should contact our team for an estimated delivery timeline before placing an order if delivery is required by a specific date.

4. Shipping and Transportation Charges

Shipping and transportation charges are additional unless specifically mentioned in the product listing or confirmed in the quotation.
Transportation charges depend on the product’s weight, dimensions, delivery location, and selected transportation service.
Any applicable GST and other charges will be communicated during the order confirmation process.
Customers are responsible for paying additional transportation charges where applicable.

5. Shipping of Heavy Machinery

Since Sharma Oil Expeller manufactures and supplies industrial machinery, certain products may be shipped through transport companies, freight carriers, or other suitable logistics services instead of standard courier services.

For heavy machinery:

Delivery may be made to the nearest transporter’s office or agreed delivery point.
Doorstep delivery will depend on the availability of transportation services in the customer’s area.
Unloading, installation, and local transportation charges may be extra unless agreed otherwise in writing.
Customers should confirm unloading arrangements before the machine arrives.

6. Order Tracking and Dispatch Information

Once your order has been dispatched, we will share the available dispatch or transportation details, such as:

Transport company or courier details.
Goods receipt (GR) or tracking number, where available.
Dispatch confirmation.
Estimated delivery information, where available.

Customers can contact our support team for assistance regarding shipment status.

7. Delayed or Undelivered Shipments

Although we make every effort to dispatch orders within the stated timeline, delays may occur due to circumstances beyond our control, including:

Transportation or logistics delays.
Weather conditions and natural disasters.
Government restrictions or road closures.
Festivals and public holidays.
Strikes or transportation disruptions.
Incorrect or incomplete delivery addresses.

Sharma Oil Expeller will assist customers in coordinating with the transporter wherever possible. However, we cannot guarantee delivery within a specific period once the shipment has been handed over to the transportation company.

8. Incorrect Shipping Address

Customers are requested to provide a complete and accurate shipping address, including:

Customer name.
Complete postal address.
City and state.
PIN code.
Contact mobile number.

Sharma Oil Expeller will not be responsible for delivery delays or additional charges caused by incorrect or incomplete shipping information provided by the customer.

9. Damaged or Missing Products During Transit

Customers are advised to inspect the packaging and machinery at the time of delivery.

If any product or packaging appears damaged:

Take photographs and videos before accepting or unpacking the shipment, wherever possible.
Immediately inform the transporter.
Obtain a damage or shortage remark on the delivery receipt or transport documents.
Contact Sharma Oil Expeller with the relevant photographs, videos, and transport documents.

We will review the complaint and assist in resolving the issue according to the applicable company policies and terms.

10. Order Cancellation Before Dispatch

Customers who wish to cancel an order should contact Sharma Oil Expeller as soon as possible.

Cancellation requests may be considered if the order has not yet been dispatched or entered into the manufacturing/customization process. Orders already manufactured, customized, or dispatched may not qualify for cancellation.

11. Contact Information

For shipping-related queries, order updates, or transportation assistance, please contact us:

Company: Sharma Oil Expeller
Website: https://sharmaoilexpeller.in
Factory Address: 84/129, Karwalo Nagar, Near Anwarganj Railway Station, Kanpur, Uttar Pradesh – 208003, India.

12. Policy Updates

Sharma Oil Expeller reserves the right to update or modify this Shipping Policy whenever necessary. Any changes will be published on our official website.

Thank you for choosing Sharma Oil Expeller!

We appreciate your trust in our products and services and look forward to serving you.